We know life happens and sometimes plans change 🤍

If you need to move your booking, you’re very welcome to reschedule with at least 2 days’ notice before your session. (which can be done from your confirmation email)

Once we’re inside that 2-day window, we’re unable to make changes to bookings.

Please don’t send us a last-minute rescheduling request hoping we can squeeze in an exception. We’ll have to say no, and we genuinely hate having to say no to you. 🥲

Keeping this boundary means we can keep things fair and consistent for everyone.

When you purchased your class pack, you received a booking code by email.

To use it, simply book your class as normal. When you get to the payment page, you’ll see a spot to enter your code.

Pop the code in, then make sure you hit Apply. Once it has applied correctly, the total will change to $0.

From there, you can complete your booking as normal.

If the total doesn’t change, double-check the code has been entered correctly and that you’ve clicked Apply before checking out.

This offer is for new clients only and can be purchased once per person.

Your offer is valid for 2 weeks from purchase, so please book your rest before it expires. We know life gets full, but the expiry is firm and we’re unable to make exceptions — please don’t make us be the bad guy.

This offer is not shareable or transferable, which means it’s just for you, not your bestie, your partner, your mum, or the friend who suddenly “really needs a sound bath.”

One person. One offer. Two weeks to come and rest.

While sound baths can be a wonderful part of a wellness routine, we recommend checking with your doctor or healthcare provider first. Every pregnancy is different, what's appropriate for one person may differ for another and your healthcare provider is best positioned to advise you based on your individual circumstances and health history.

If you get the go-ahead from your doctor, we'd be delighted to welcome you to a session.

You are not the first and you won’t be the last. this is so normal. If you fall asleep then this is exactly what is needed. the frequencies will still work their magic and if you are snoring too loud, we will gently tap your shoulder.

We supply a bed, blanket, pillow and eye mask but you also welcome to bring your own. You may also want to have a water bottle on hand to stay hydrated. Wearing comfortable clothing will further help you relax and immerse yourself in the experience.

No prior experience is required to attend a sound bath. It is accessible to everyone, regardless of their meditation or relaxation practice background. Participants are encouraged to find a comfortable position and simply allow the sounds to wash over them. Each individual's experience is unique, and newcomers often find it a great way to explore mindfulness and relaxation.

Sound healing is known to help with:

• Stress and anxiety reduction

• Better sleep

• Emotional release

• Mental clarity and focus

• Deep relaxation

• and much more…

There’s no strict rule—it really depends on your goals and lifestyle. Some people attend weekly or bi-weekly sessions for ongoing stress relief or energetic maintenance. Others might go monthly or just as needed during intense times.

If you're using it for deeper healing (like emotional trauma, chronic stress, or energetic blockages), more frequent sessions—once a week or every two weeks—can be more beneficial.

Refund & Rescheduling Policy

All bookings, class passes, memberships, gift vouchers and other purchases made with Kali Collective are final.

Kali Collective does not offer refunds for change of mind, scheduling conflicts, missed sessions, failure to attend a booking, or where a customer is no longer able or chooses not to attend.

Rescheduling

We understand that plans can change. Bookings may be moved to another available session when at least 2 days’ notice is provided before the original session start time.

Rescheduling requests made within 2 days of the booked session cannot be accommodated, and the booking will be forfeited if you are unable to attend.

Our 2-day rescheduling policy applies regardless of the reason for the change and allows us enough time to offer the space to another guest.

Rescheduling is subject to availability and does not entitle the customer to a refund.

Sessions Cancelled by Kali Collective

If Kali Collective cancels a session, affected customers will be offered an appropriate remedy, which may include transferring the booking to another available session or providing a refund.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where you are entitled to a refund, replacement, resupply or other remedy under Australian Consumer Law, Kali Collective will honour those rights regardless of the terms outlined above.

By completing a purchase or booking with Kali Collective, you acknowledge that you have read and agree to this Refund & Rescheduling Policy.